Ordering
How to order
Prices are published on every product page. Anything held in stock can be ordered and paid for online — no card, and no account to create until you check out. Anything else is quoted on enquiry.
Add what you need to the basket
Anything held in stock has an Add button on its product page. Everything else is quoted on enquiry — message us and we will come back with availability and a lead time.
Check out
Give us a delivery address and choose how you want to pay. No card is taken and there is no password to create — the account is made for you, and you sign in later with an emailed link.
We email you what to pay
Bank details, or a payment link for cryptocurrency, along with your order reference. Nothing leaves stock until the payment clears, so an order is never a commitment you cannot back out of.
We dispatch from the UK
Once payment clears we confirm the order, take the items out of stock and send it, and you get an email to say so.
Terms
- Delivery
- Tracked 48 £3.99, Tracked 24 £5.49 to UK addresses, free Tracked 48 over £75. Tracked, and you get the tracking number when it ships. We do not ship outside the UK.
- Dispatch
- Orders paid before 3pm on a working day are dispatched the same day.
- Payment
- Cryptocurrency - Bitcoin, USDT or Litecoin. Bank transfer by arrangement - message us if you would rather pay that way.
- Paying in cryptocurrency
- 5% off the items total, applied automatically at checkout. Cryptocurrency payments settle immediately and cannot be reversed, which is why they carry a better price.
- Returns
- If anything arrives damaged, incorrect or missing, tell us within 48 hours - by email or the live chat - with a photograph and your order reference, and we will replace it or refund it, your choice. As these are temperature-sensitive research materials, we cannot accept change-of-mind returns once an order has been dispatched.
- Certificate of analysis
- Supplied on request.
Paying with cryptocurrency
- 1. Place your order as usual and say you want to pay in crypto.
- 2. We send you a secure payment link from our payment processor, NOWPayments, showing the exact amount and an address for your chosen coin.
- 3. Pay from any wallet or exchange. Once the network confirms — usually within minutes — your order is confirmed and dispatch follows as normal.
Cryptocurrency payments are final once sent, so check the amount and address in your wallet before confirming.
Get in touch
The contact form is the quickest way to reach us — it lands in the same inbox we work from all day.
In short
- Prices
- Published on every product page, per unit, excluding delivery. We are not VAT registered, so no VAT is charged. There is no login and no form standing between you and a price.
- Ordering
- Basket and checkout for anything held in stock; direct enquiry for everything else. No card is taken on this site — payment is by instant bank payment (approved in your banking app) or cryptocurrency.
- Volume
- Wholesale accounts are opened by invitation and carry agreed terms. Get in touch if you buy regularly.
- Supplied as
- Vials, and dual-chamber pens on selected products. A pen holds the powder and the diluent separately until it is used.


